Effective date: 19 August 2026
Last updated: 19 August 2026
C9INFOTECH (“we”, “us”, “our”) operates the HRsency Lens mobile application (“App”). This Privacy Policy explains how we collect, use, store, and protect information when you use the App.
By using HRsency Lens, you agree to this Privacy Policy.
1. Who we are
- Data controller: C9INFOTECH
- App name: HRsency Lens
- Website: https://www.c9infotech.com
- Contact email: info@c9infotech.com
For privacy-related questions or requests, contact us at info@c9infotech.com.
2. What HRsency Lens does
HRsency Lens is a face-recognition attendance application for businesses. It allows employers to register employees, record attendance using facial recognition, view reports, and (optionally) sync data with C9 cloud / ERP systems.
3. Information we collect
3.1 Account and registration information
When you create or sign in to an account, we may collect:
- Full name
- Email address
- Password (stored securely on your device; transmitted securely to our servers for authentication)
- Client / company code
- Phone number (optional)
- Company name (optional)
3.2 Biometric and employee data
To provide face-based attendance, the App may process:
- Face images captured during employee enrollment and attendance
- Face embeddings (mathematical digital templates derived from face images, used for matching)
- Employee details such as name, email, employee ID, department, and attendance records (check-in/check-out times, dates, shift information)
This data is primarily stored on the device used as the attendance kiosk. If cloud sync is enabled, it may also be stored on your organization’s C9 / ERP server.
3.3 Device information
We collect a unique device identifier to bind your license to a specific phone/tablet, prevent unauthorized use of your account on other devices, and support trial and license activation. This may include Android device identifiers generated or stored by the App.
3.4 License and subscription information
For standalone (C9 central) users, we may process trial start/end dates, license status and expiry, license key (stored on device after activation), and device ID sent to our server during signup, login, and license checks.
3.5 Payment-related information
If you use Buy now / UPI payment:
- Payment amount and UPI details are loaded from our server
- Your device ID may be included in the UPI payment note/reference field so we can match your payment
- The App does not store your bank or UPI PIN
- You may be asked to email a payment screenshot to us; that is handled outside the App
3.6 Local network (LAN) dashboard
If enabled by the administrator, the App may run a local web server on the same Wi‑Fi network so other devices on that network can view attendance reports. This data stays on the local network and is not sent to the internet unless separately synced to cloud.
3.7 Backup data (optional)
If you use backup features, employee and attendance data may be exported to device storage or files you choose. You control where those backups are stored.
3.8 Technical and log data
We may collect limited technical information when the App communicates with our servers, such as API requests for login, signup, license verification, and employee sync; network connectivity status; and error information needed to maintain the service. We do not intentionally collect precise GPS location in the current version of the App.
4. How we use your information
We use collected information to:
- Provide face recognition attendance and related HR features
- Authenticate users and manage accounts
- Activate and verify trials and licenses
- Sync employee and attendance data with your organization’s C9 / ERP system (when configured)
- Provide local LAN reporting on your Wi‑Fi network
- Process license payments and support requests
- Improve security, prevent fraud, and maintain the App
- Comply with legal obligations
Face data is used only for attendance identification and related features within your organization’s use of the App. We do not use it for advertising or unrelated profiling.
5. How face recognition works
HRsency Lens uses:
- Google ML Kit for face detection on the device
- On-device machine learning (FaceNet / TensorFlow Lite) to create face embeddings
- Matching performed on the device for offline attendance; cloud sync is optional depending on your setup
Face processing for attendance typically happens locally on the kiosk device. Raw camera frames are used for recognition and are not permanently stored as video.
6. Legal basis (where applicable)
Depending on your region, we process data based on performance of a contract, legitimate interests (security, license enforcement, fraud prevention), consent where required for biometric processing, and legal obligation.
Employers using HRsency Lens are responsible for informing their employees and obtaining any required consents for biometric attendance under local laws (including applicable Indian labour and privacy rules).
7. Data storage and security
- On-device storage: SQLite database, secure storage (login credentials, API keys, license keys, device ID), and internal app files for face images/templates
- Cloud storage: Data synced to C9 / ERP servers hosted at
*.c9infotech.comunder your organization’s account - Security measures: Encrypted connections (HTTPS) for cloud communication, secure storage on device, access controls for LAN dashboard, code obfuscation in release builds, disabled Android backup for app data
No method of transmission or storage is 100% secure, but we take reasonable steps to protect your information.
8. Data sharing
| Recipient | Purpose |
|---|---|
| Your organization’s C9 / ERP server | Employee sync, attendance sync, account management |
| C9INFOTECH infrastructure | Central login, trial/license management (c9.c9infotech.com) |
| Google ML Kit / on-device libraries | Face detection processing on device |
| UPI payment apps (e.g. GPay, PhonePe) | When you choose “Pay now” — only payment details you confirm in that app |
| Law enforcement / regulators | If required by applicable law |
We do not sell your personal data or biometric data to third parties.
9. Data retention
- On device: Retained until deleted by the administrator, app uninstall, or data reset
- Cloud (ERP/C9): Retained according to your organization’s settings and our agreement with you
- Account/license records: Retained as long as needed to provide the service, enforce licenses, and meet legal requirements
- Payment proof (screenshots emailed to us): Retained only as long as needed for license activation and accounting
10. Permissions used by the App
| Permission | Why it is used |
|---|---|
| Camera | Face enrollment and attendance recognition |
| Internet | Login, license checks, cloud sync, payment info |
| Network / Wi‑Fi state | Check connectivity, LAN dashboard |
| Storage | Optional backup/export of attendance data |
| Notifications | Background LAN service status (where applicable) |
| Foreground service | Keep LAN attendance dashboard available |
| Record audio | Declared by dependencies; not used for core attendance features unless explicitly enabled in a future version |
You can revoke permissions in Android settings, but some features may stop working.
11. Your rights
Depending on applicable law, you may have the right to access, correct, delete, or restrict processing of your personal data, withdraw consent where applicable, and lodge a complaint with a data protection authority.
Employees: If your employer uses HRsency Lens, contact your employer/HR department first. They control employee attendance and biometric enrollment data.
Account holders: Contact info@c9infotech.com with your registered email and client code.
12. Children’s privacy
HRsency Lens is intended for business and workplace use, not for children under 13 (or the minimum age in your country). We do not knowingly collect data from children.
13. International transfers
If you use cloud sync, data may be processed on servers operated by C9INFOTECH. By using the App with cloud features, you acknowledge such processing subject to applicable safeguards.
14. Third-party services
The App may link to or interact with C9 / ERP platforms, UPI payment applications, and Google Play for app distribution and updates. Their privacy practices are governed by their own policies.
15. Changes to this policy
We may update this Privacy Policy from time to time. We will post the updated version on our website and update the “Last updated” date. Continued use of the App after changes means you accept the updated policy.
16. Contact us
C9INFOTECH
Email: info@c9infotech.com
Website: https://www.c9infotech.com