General information
This is an agreement between you or the entity that you represent and the applicable c9infotech contracting entity listed here governing your use of c9infotech platform of online business productivity and collaboration software.
Acceptance of the Agreement
You must be of legal age to enter into a binding agreement in order to accept the agreement. If you do not agree to the general terms, do not use any of our services. If you agree to the general terms and do not agree to any service specific terms, do not use the corresponding service. You can accept the agreement when you Proceed with Payment or by actually using the services.
Description of Service
We provide cloud software and applications for businesses, including associated offline and mobile applications(“service” or “services”). You may use the services for your personal and business use or for internal business purpose in the organization that you represent. You may connect to the services using any internet browser supported by the services. You are responsible for obtaining access to the internet and the equipment necessary to use the services. You can create and edit content with your user account and if you choose to do so, you can publish and share such content.
Free Trial
If you register for a free trial of one or more services, c9infotech will make the applicable services available to you on a trial basis free of charge until the earlier of (i) the end of the free trial period of the applicable services (unless terminated earlier by you), (ii) the start date of the paid subscription period for the applicable services, or (iii) termination by c9infotech in its sole discretion. Any data that you enter into the services, and any customizations made to the services during the free trial will be permanently lost unless you (i) purchase the corresponding paid subscription plan for the account, (ii) purchase applicable service upgrades, or (iii) export such data before the end of the trial period. Notwithstanding anything contained in this section, services are offered as-is during the free trial, without any warranty, covenant, support or liability whatsoever, to the extent permitted by law.
Third-Party Cloud Hosting:
The platform may be hosted on third-party cloud servers. While the company takes measures to ensure the security and integrity of the platform, it shall not be responsible for any data loss, hacking, or security breaches that occur on the third-party servers.
Limitation of Liability of Cloud Hosting
In no event shall the Company(c9infotech) be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, or goodwill, arising out of or in connection with these Terms or the use of the Platform. This includes any damages resulting from data loss, hacking, or security breaches.
User Sign up Obligations
You need to sign up for a user account by providing all required information in order to access or use the services. If you represent an organization and wish to use the services for corporate internal use, we recommend that you, and all other users from your organization, sign up for user accounts by providing your corporate contact information. In particular, we recommend that you use your corporate email address. You agree to: (i) provide true, accurate, current and complete information about yourself as prompted by the sign up process; and (ii) maintain and promptly update the information provided during sign up to keep it true, accurate, current, and complete. If you provide any information that is untrue, inaccurate, outdated, or incomplete, or if c9infotech team has reasonable grounds to suspect that such information is untrue, inaccurate, outdated, or incomplete, c9infotech may terminate your user account and refuse current or future use of any or all of the services.
Use of Open-Source Software
The Platform utilize open-source software components, including but not limited to the Frappe framework. While the Company endeavors to ensure the stability and functionality of the Platform, it shall not be responsible for any bugs, technical defects, or issues arising from the use of open-source software beyond our control. You acknowledge that open-source software is provided “as is” and without warranties of any kind, express or implied, and your use of such software is at your own risk.
Limitation of Liability for Open-Source Software:
In no event shall the Company be liable for any damages, losses, or expenses arising from bugs, technical defects, or issues related to open-source software, including but not limited to financial loss or damage to goodwill. This includes any damages resulting from reliance on the accuracy, completeness, or usefulness of open-source software components integrated into the Platform.
Restrictions on Use
In addition to all other terms and conditions of this agreement, you shall not: (i) transfer the services or otherwise make it available to any third party; (ii) provide any service based on the services without prior written permission; (iii) allow user licenses to be shared or used by more than one individual other than by way of reassigning the user license to a new user; (iv) except as permitted under applicable law, attempt to disassemble, reverse engineer or decompile the services; (v) use third party links to sites without agreeing to their website terms & conditions; (vi) post links to third party sites or use their logo, company name, etc. Without their prior written permission; (vii) attempt to gain unauthorized access to the services or its related systems or network; (viii) use the services in any manner that could damage, disable, overburden, impair or harm any server, network, computer system, resource of c9infotech; (ix) use the services to send or store material containing software viruses, worms or other harmful computer codes, files, scripts or programs; (x) use the services in any manner that interferes with or disrupts the integrity, security or performance of the services, its components and the data contained therein; (xi) create a false identity to mislead any person as to the identity or origin of any communication; (xii) host, display, upload, modify, publish, transmit, store, update or share any information that belongs to another person or entity and to which you do not have any right, including personal or confidential information of any person or entity with respect to which you do not have consent or permission from such person or entity; (xiii) use the services for transmitting information that is false and untrue, and is written or published in any form, with the intent to mislead or harass a person, entity or agency for financial gain or to cause any injury to any person; (xiv) violate any applicable local, state, national or international law; (xv) use the services for any form of competitive or benchmarking purposes; and (xvi) remove or obscure any proprietary or other notices contained in the services.
Spamming and Illegal Activities
You agree to be solely responsible for the contents of your transmissions through the services. You agree not to use the services for illegal purposes or for the transmission of material that is unlawful, defamatory, harassing, libelous, invasive of another’s privacy, abusive, threatening, harmful, vulgar, pornographic, obscene, or is otherwise objectionable, offends religious sentiments, promotes racism, contains viruses or malicious code, or that which infringes or may infringe intellectual property or other rights of another. You agree not to use the services for the transmission of “junk mail”, “spam”, “chain letters”, “phishing” or unsolicited mass distribution of email. We reserve the right to terminate your access to the services if there are reasonable grounds to believe that you have used the services for any illegal or unauthorized activity.
Third Party Applications
Our Services integrate with many third party applications (hereinafter “Third Party Application(s)”). Access and use of the Third Party Applications may require acceptance of terms of service and privacy policies applicable to such Third Party Applications (hereinafter “Third Party Terms”). You are responsible for reading and understanding the Third Party Terms before accessing or using any Third Party Application. You acknowledge and agree that c9infotech is not liable for any Third Party Applications. While we will try to provide you with advance notice, whenever reasonably possible, you acknowledge and agree that c9infotech may, at any time and in our sole discretion, and without any notice to you, suspend, restrict or disable access to or remove from c9infotech Services, any Third Party Application, without any liability to you, including without limitation for any loss of profits, revenue, data, goodwill or other intangible losses.
Fees and Payments
The services are available under subscription plans of various durations.. Your subscription will be automatically renewed at the end of each subscription period unless you downgrade your paid subscription or inform us that you do not wish to renew the subscription. At the time of automatic renewal, the subscription fee or invoice will be charged. If the payment not paid within the grace period your subscription will terminated by our team any time. If you do not wish to renew the subscription, you must inform us at least 15 days prior to the renewal date. If you have not informed us that you do not wish to renew the subscription, you will be presumed to have authorized c9infotech raise a invoice used by you. Please click here to know about our refund policy.
In the event any tax such as gst, vat, sales tax or the like is chargeable by c9infotech in accordance with any local, state, provincial or foreign laws with respect to your subscription to our services (“taxes”), c9infotech will invoice you for such taxes. You agree to pay c9infotech such taxes in addition to the subscription fees. c9infotech shall provide you with an invoice in the format prescribed by the applicable local, state, provincial or foreign laws to help you avail the applicable input tax credit for the taxes so paid.
Trademark
‘C9InfoTech’, C9InfoTech logo, the names of individual Services and their logos are trademarks of C9InfoTech. You agree not to display or use, in any manner.
Disclaimer of Warranties
You expressly understand and agree that the use of the services is at your sole risk. The services are provided on an as-is-and-as-available basis. c9infotech expressly disclaims all warranties of any kind, whether express or implied, including, but not limited to, the implied warranties of merchantability and fitness for a particular purpose. C9InfoTech makes no warranty that the services will be uninterrupted, timely, secure, or error free. Use of any material downloaded or obtained through the use of the services shall be at your own discretion and risk and you will be solely responsible for any damage to your computer system, mobile telephone, wireless device or data that results from the use of the services or the download of any such material. No advice or information, whether written or oral, obtained by you from c9infotech, its employees or representatives shall create any warranty not expressly stated in the agreement.
Limitation of Liability
You agree that c9infotech shall, in no event, be liable for any consequential, incidental, indirect, special, punitive, or other loss or damage whatsoever or for loss of business profits, business interruption, computer failure, loss of business information, or other loss arising out of or caused by your use of or inability to use the service, even if c9infotech has been advised of the possibility of such damage. In no event shall c9infotech’s entire liability to you in respect of any service.
Indemnification
You agree to indemnify and hold harmless C9InfoTech, its officers, directors, employees, suppliers, and affiliates, from and against any losses, damages, fines and expenses (including attorney’s fees and costs) arising out of or relating to any claims that you have used the Services in violation of another party’s rights, in violation of any law, in violations of any provisions of the Agreement, or any other claim related to your use of the Services, except where such use is authorized by C9InfoTech.
Modification of Terms of Service
We may modify this Agreement upon notice to you at any time through a service announcement or by sending email to your primary email address. If we make significant changes to the Agreement that affect your rights, you will be provided with at least 30 days advance notice of the changes by email to your primary email address. You may terminate your use of the Services by providing C9infotech notice by email within 30 days of being notified of the availability of the modified Agreement if the Agreement is modified in a manner that substantially affects your rights in connection with use of the Services. In the event of such termination, you will be entitled to prorated refund of the unused portion of any prepaid fees. Your continued use of the Service after the effective date of any change to the Agreement will be deemed to be your agreement to the modified Agreement.
End Of Terms Of Service
If you have any questions or concerns regarding this Agreement, please contact us at info@c9infotech.com