Last updated: November 10, 2025
Bizwati (“we”, “our”, or “us”) operates the Bizwati mobile application and related web services (together called “the Service”). This Privacy Policy describes how we collect, use, and protect your information when you use our app or website.
1. Information We Collect
We may collect the following information from you:
- Personal Information: Name, email address, phone number, and business details when you register or use our service.
- Device Information: Device ID, operating system, version, and other technical data for app optimization.
- Usage Data: Details about how you interact with our app features such as WhatsApp campaigns, reports, and templates.
- Camera Access: When using the OCR scanner, the app may access your camera to capture images or text. These are processed securely and not stored on our servers unless necessary.
- Payment Data: Payments are processed securely through Razorpay. We do not store or have access to your full payment details such as card or UPI information.
2. How We Use Your Information
We use the collected information to:
- Provide, operate, and improve our services.
- Send notifications, reports, and campaign updates.
- Process payments and manage subscriptions.
- Detect and prevent fraud or unauthorized activity.
- Comply with legal or regulatory obligations.
3. Data Sharing and Disclosure
We do not sell or rent your personal information.
We may share limited data with:
- Service Providers: Such as hosting partners, analytics providers, and Razorpay for payment processing.
- Legal Authorities: When required to comply with applicable laws or valid requests.
4. Data Security
We use reasonable technical and organizational measures to protect your personal data. However, please note that no method of transmission or electronic storage is completely secure.
5. WhatsApp Integration
Bizwati uses the WhatsApp Business API to automate marketing messages and campaigns.
We are not affiliated with WhatsApp Inc. and users must comply with WhatsApp’s Terms of Service and Business Policy while using our platform.
6. Your Rights
You can access, update, or delete your personal information at any time by contacting us.
You may also withdraw your consent or deactivate your account by sending a request to our support email.
7. Third-Party Services
Our app may contain links or integrations with third-party platforms such as Razorpay and WhatsApp.
We are not responsible for their privacy practices or the content of their websites.
8. Children’s Privacy
Our services are not intended for users under the age of 18. We do not knowingly collect personal data from minors.
9. Changes to This Privacy Policy
We may update this Privacy Policy periodically.
The latest version will always be available on our website with the updated date shown at the top.
10. Contact Us
If you have any questions or concerns about this Privacy Policy, please contact us:
Bizwati Support
Email: info@c9infotech.com
Website: https://c9infotech.com