Refund Eligibility: Our company offers refunds to customers who are not satisfied with our subscription-based software product, subject to the following conditions:
Customers must request a refund on or before 45 days from the date of initial subscription for annual plans.
For monthly subscription plans, customers must request a refund on or before 5 days from the renewal date of their subscription.
Refund Process: To request a refund, customers must contact our customer support team at sales@c9infotech.com and provide their account details and reason for the refund request. Refund requests made within the specified timeframes will be processed promptly.
Refund Amount: Refunds will be issued for the remaining unused portion of the subscription term. Any applicable taxes and service charges that were incurred and claimed by the customer will not be refunded.
Refund Exceptions: Refunds will not be provided under the following circumstances:
If the customer fails to request a refund within the specified timeframes.
If the customer has violated our terms of service or engaged in misuse of the software product.
If the customer has received discounts, promotional offers, or special pricing, which are non-refundable.
If the customer’s subscription has been terminated due to breach of contract or non-payment.
Refund Method: Refunds will be issued using the bank / wire transfer. It may take up to 7 working days for the refund to reflect in the customer’s account, depending on the payment processor and banking institution.
Contact Us: If you have any questions about our refund policy, please contact our customer support team at sales@c9infotech.com.